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EXCLUSIVE 3 YEAR WARRANTY

Frequently Asked Questions

  • Dehumidifiers

  • How much do dehumidifiers cost to run?

    The costs vary depending on the unit and on the mode that you are running the dehumidifier in, but a typical cost would be 4-6p per hour of use.

  • What size do I need for my home?

    All the desiccant units are suitable for up to 5 bedroom houses. In the compressor units, the 10L or 12L units are suitable for up to 3 bedroom houses, and the 20L units are recommended for up to 5 bedrooms.

  • How is desiccant different to compressor?

    The desiccant units will work in temperatures as low as 1 degree whereas compressor units will start to get very inefficient as temperatures fall below 16 degrees.

  • How long do HEPA filters last?

    The Meaco 12L and 20L low energy units require HEPA filters, and these will last between 6 and 9 months depending on the conditions the unit is being used in.

    The DD8L and junior have lifelong filters, but you would need to clean these regularly either with a damp cloth or with a vacuum cleaner.

  • What is the length of the hose that comes with the DD8L and DD8L Junior?

    The length of the hose is approximately 1.5 metres.

  • What areas in my house will the dehumidifier affect?

    The dehumidifier will affect all rooms as long as the doors are open between rooms.

  • What happens when the tank is full?

    The unit will stop working and a red light will show on the unit to alert you to the fact that the tank needs emptying.

  • Why is my dehumidifier not extracting the amount it says on the product description?

    It is important to note than in more realistic working environments the actual performance of a compressor driven dehumidifier will be much lower than the nominal rated performance under test conditions as, unlike a desiccant dehumidifier, their performance is affected dramatically by changes in temperature until ultimately in temperatures below around 12 degrees centigrade a basic compressor driven unit will essentially stop extracting moisture.

    For example, in a more real world scenario of 27 degrees centigrade temperature and 60% RH (relative humidiity), as opposed to the rated test condition of 30 degrees and 80% RH, a compressor driven unit with a rated capacity of 10 litres per day will in reality tend to only draw 5.6 litres; and a unit rated at 16 litres will draw 8 litres.

  • What do I do if I have a fault inside the warranty period?

    The supplied warranty is with Meaco directly, so all enquires are directed to Meaco directly on 0148 323 4900, Meaco will organise a repair or replacement for you. The warranty covers collection of the unit, parts and labour.

  • Shipping

  • What exactly do you mean by Free Shipping?

    Exactly that! More than 4,000 of our product lines attract free shipping. They’ll be delivered to you by reputable courier and we’ll try very hard to ensure they are despatched the same day. The only exception is deliveries to the Scottish Highlands and non-mainland UK (Northern Ireland, Isle of Wight, Eire, Guernsey & Jersey, Isle of Man, Isles of Scilly, Orkney Isles, Scottish Isles and Shetland Isles), which will incur an additional delivery charge. Current charges for delivery to Highlands is £16.00 and for offshore isles is £16.00. Please contact us on 0800 043 3344 if you’d like us to confirm the most cost-effective method of delivering your items to these locations.

  • When are orders made on the weekend despatched?

    On Monday (it’s our busiest day).

  • Can you ship outside the UK?

    Yes! Please email us at sales@meacodehumidifiers.co.uk and we’ll give you a quotation.

  • Will I need to sign for my goods?

    The courier services we use do require a signature. If nobody is at the delivery address to accept the delivery, the courier company leave a “calling card” advising you to get in touch with them to either arrange a second delivery or for you to collect your parcel from them. If a second delivery attempt is also unsuccessful, then a further fee may be payable for any further delivery attempts. You are liable for this fee. After seven days if you have not contacted the couriers to arrange collection or redelivery of the parcel then the parcel will automatically be returned to us here at Meaco Dehumidifiers. In this situation, you will be liable for costs associated with returning the parcel to us, and also for the cost of re-delivery.

    Unfortunately, we cannot be held responsible for any delays in delivery and accept no liability for costs incurred as a result of delays in delivery.