I have quite a large order, can I get a discount?
We can negotiate the price for large orders or can negotiate a discount for customers who place regular orders (at least one order per month).
Are my personal details secure when I purchase online from you?
Yes they are. All our checkout pages are secured with industrial standard 128 bit SSL encryption which has never been penetrated. Whilst you place your order, your personal details and credit card data are encrypted, and when you are entering your credit card and personal information you are connected to a secure server. Our website utilises "Secure Socket Layer" security, which almost all web companies with shopping carts use it. Look for the Golden Padlock symbol at the bottom of your computer screen in the checkout and click on it for details. Section 75 of the Consumer Credit Act 1974 protects consumers using a UK issued credit card for a transaction over £100.00. If your card is used fraudulently to pay for goods which you have no knowledge of and did not order yourself, your card company are liable for the fraudulent balance owed. What usually happens in these situations is that the customer is refunded by the card company for that transaction. Paying using a credit card via a secure website is actually safer than providing the information over the phone.
Why are you cheaper than most of your competitors?
We are an internet-only business, and as such, we are able to greatly reduce the costs of running the business, this allows us to run the business more efficiently and we pass the savings on to our customers.
If you take my email address will I get junk mail from you?
Occasionally, we may email you to tell you about any new products, but we will not pass your details on to anybody else.
How can I make payment for my order?
We currently accept Visa / Mastercard / Visa Electron / Switch /Debit and Solo. We do not accept American Express or credit cards issued outside of the UK. We can also accept cheques which need to be made payable to Love Shopping Direct, but we will not dispatch any items until cleared funds have been received into our bank account.
Please send cheques to the following address:
Love Shopping Direct
75-97 Walsall Road
Can you ship my order to an alternative address?
Yes. We can dispatch orders to an alternative address like your work address, but we will also need the address that your card is registered at.
Can I call you to place an order?
We would be delighted to hear from you by phone and can usually place your order immediately. There may be occasions when we need to call you back to get your order placed, but this is rare and we usually deal with your call straight away. Our sales line is 0800 043 3344.
Can I get help if I have a problem with a product that I have ordered from you?
Of course. Our Customer Services are there to deal with any issues you may have with any orders you have placed. Please contact us by email in the first instance on firstname.lastname@example.org.
I may not be at home when the couriers try and deliver my order?
If nobody is available to sign for the order then the courier will leave a card advising you of a parcel is undelivered. The parcel will be returned to the courier’s local offices. Contact the courier company directly to arrange an appropriate redelivery time, or you could collect the package from the local offices. It is always best to discuss this with the courier before going to collect. You will probably need identification to collect the parcel.
If I order several items and one is out of stock will I receive the rest of the items?
In this situation, we usually hold on for the out of stock items to arrive to us and then we despatch the whole order together. Occasionally a product may be out of stock longer than usual, so please contact us for the estimated delivery date. At times it may be best to remove those items from the order and we will despatch everything else straight away. Obviously, you could still wait until we can despatch everything altogether if you’d prefer.
What hours are your Customer Services team available?
Our phone lines are open Mon-Fri 8:30am-6:00pm and Sat 11am-3pm. We are closed on Bank Holidays. If you would like to contact us outside of these hours then please email us at email@example.com and we will endeavour to get back to you as soon as possible.
I have received something I didn’t order and not what I actually ordered?
This does happen but thankfully rarely. If it happens to you, then please use our returns procedure to report this to us. We will issue you with a RAN number to return the wrong item back to us. We will then dispatch the correct item to you at our own cost.
How do I return a product to you for replacement / refund?
Please use our returns policy on how to return the item.
What happens if I receive my order and it is damaged, or there are items missing?
Please report this to us at firstname.lastname@example.org as soon as possible and we will advise you on what action to take.